1. Introduction
Welcome to Avadh Ayuska ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") for society, resort, club, and hotel management. By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information (Provided by You)
- Account Credentials: Mobile number and password for login (Member/Staff)
- Profile Data: Name, email, profile photo, address, emergency contacts
- Family Members: Names, mobile numbers, photos, relationships
- Vehicles: Vehicle numbers, types, registration details
- Servants/Staff: Names, mobile numbers, photos, ID proofs
- Delivery Preferences: Expected delivery schedules, addresses
2.2 Automatically Collected Information
- Device Information: Device model, OS version, unique device identifiers
- Usage Data: Screens visited, actions performed, timestamps
- Log Data: IP address, access times, error reports
- Location Data: GPS coordinates (only when permitted for delivery tracking)
2.3 Information from Third Parties
- Firebase/FCM: Push notification tokens for alerts
- Camera/Gallery: Photos captured or selected for profile, QR codes, visitor passes
3. How We Use Your Information
- Authenticate and authorize Member/Staff access
- Manage society/resort operations (grocery orders, restaurant bookings, deliveries)
- Track member/staff/servant in-out status for security
- Process visitor passes and vehicle management
- Send push notifications (order updates, alerts, announcements)
- Generate QR codes for member identification
- Provide order history, payment history, and reports
- Improve app functionality and user experience
- Comply with legal obligations and enforce terms
4. Permissions Used
The App requests the following permissions. You can grant or deny them in device settings:
| Permission | Purpose | Required |
|---|---|---|
| Camera | Scan QR codes, capture profile/visitor photos, document uploads | Yes (Core features) |
| Photo/Video Access | Select images for profile, vehicles, visitor passes | Yes (Core features) |
| Location (GPS) | Delivery tracking, location-based services | Optional (Delivery features) |
| Internet/Network | API communication, data sync, push notifications | Yes (Essential) |
| Push Notifications (FCM) | Receive real-time alerts, order updates, announcements | Optional |
| Storage (Local) | Cache images, offline data, user preferences | Yes (Essential) |
| Biometric/Face ID | Secure app lock (if enabled by user) | Optional |
5. Data Sharing & Disclosure
5.1 Within the Society/Resort Ecosystem
Your data is shared with authorized personnel for operational purposes:
- Society/Resort Management Committee
- Security Staff (for in-out tracking, visitor verification)
- Delivery Staff (for grocery/restaurant order fulfillment)
- Admin/Staff Dashboard users
5.2 Service Providers
- Firebase (Google): Authentication, Cloud Messaging (FCM), Analytics
- Hosting Provider: Ecohostify (server infrastructure)
- SMS/Email Gateway: For OTP, notifications (if configured)
5.3 Legal Requirements
We may disclose information if required by law, court order, or to protect rights/safety.
6. Data Security
- Encryption in Transit: All API communication uses HTTPS/TLS 1.2+
- Local Storage: Sensitive tokens stored in encrypted SharedPreferences/Keychain
- Password Handling: Passwords hashed server-side (MD5 legacy; migrating to bcrypt)
- JWT Tokens: Used for API authentication with expiration
- Access Control: Role-based permissions (Member vs Staff)
While we implement reasonable security measures, no electronic transmission or storage is 100% secure.
7. Data Retention
- Account Data: Retained while account is active + 2 years after deletion
- Transaction History: 7 years (financial compliance)
- In-Out Logs: 2 years
- Delivery Records: 3 years
- Push Tokens: Until app uninstall or token refresh
- Server Logs: 90 days
You may request data deletion by contacting us. Some data may be retained for legal obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent (for optional features)
- Lodge a complaint with a supervisory authority
To exercise these rights, email: privacy@avadhayuska.com
9. Children's Privacy
The App is not intended for children under 13. Family member data added by parents/guardians is part of household management. We do not knowingly collect data from children without parental consent.
10. Third-Party Links & Services
The App may contain links to external websites (e.g., payment gateways, vendor sites). We are not responsible for their privacy practices. Review their policies before providing information.
11. International Data Transfers
Your data may be processed on servers located in India. If you access from outside India, your data will be transferred to India. By using the App, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. Material changes will be notified via in-app alert or email. Continued use constitutes acceptance.
13. Contact Us
For questions, concerns, or data requests:
Email: privacy@avadhayuska.com
Website: https://www.avadhprojects.com/property/avadh-ayuska
App: Avadh Ayuska (Version 2.0.0)